IVR means Interactive Voice Response, which is a technology used in telecommunications that allows customers to interact with an automated system through voice or keypad inputs. IVR systems are commonly used by businesses and organizations to handle large volumes of incoming calls and to provide automated customer service.
IVR technology can be used to automate a wide range of tasks, including customer service, sales, surveys, and account management. When a customer calls a business, an IVR system will typically greet the customer with a recorded message and then provide a menu of options to choose from. The customer can then interact with the system by speaking or by entering information using their phone keypad.
IVR systems can help businesses improve their customer service by providing 24/7 availability, reducing wait times, and ensuring consistency in handling customer inquiries. They can also help businesses save costs by reducing the need for live agents to handle routine tasks.